Box office failures

Item: DStv (MultiChoice)
Rating: 1
Author: Charmaine D

On 16 Sep we rented 2x movies on Box Office. We received messages confirming the rentals were successful. However they haven't activated for us to watch. I logged an incident via live chat on your website, but up to.now they aren't able to assist. The cost for these are showing on my statement. I want the cost to be reversed immediately. Customer number ***1

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

18 Sept 2023, 20:51

Hi Charmaine,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply18 Sept 2023, 20:51

Official

Hi Charmaine,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

19 Sept 2023, 17:42

Hi Charmaine,

We tried calling you on *** but your phone rings unanswered. We have reversed the Box Office movie charges from your account.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply19 Sept 2023, 17:42

Official

Hi Charmaine,

We tried calling you on *** but your phone rings unanswered. We have reversed the Box Office movie charges from your account.

Kind regards,
DStv: Hello Peter Team

Best regards,

Charmaine D's updateReviewer Update

20 Sept 2023, 08:37

I haven't received a reply as yet

Charmaine D's update20 Sept 2023, 08:37

Reviewer Update

I haven't received a reply as yet

Box office failures

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