DR
David R
1 reviews | Active since May 2015
07 Jun 2021, 08:00
Box office endless problems, no help from dstv
I am having trouble renting movies from box office. I have sent code after code to the sms number and bo.dstv but the movies don’t become to available to rent. I tried contacting the help desk but ironically they cannot help. Was told my issue would be forwarded to the box office technical team and guess what? No one has bothered to call. Plus the catch up episodes aren’t in order or have episodes missing. Amazing how quickly the prices increase while service remains in the gutter. Time to cancel dstv as it’s not worth the trouble or the money anymore.
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
07 Jun 2021, 08:34Hi David,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jun 2021, 08:34
Official
Hi David,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jun 2021, 19:55Hi David,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that we escalated your Box Office problem and received feedback from the IT department confirming that your issue has been fixed.
You may please try to rent a movie from today.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that we escalated your Box Office problem and received feedback from the IT department confirming that your issue has been fixed.
You may please try to rent a movie from today.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jun 2021, 19:55
Official
Hi David,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that we escalated your Box Office problem and received feedback from the IT department confirming that your issue has been fixed.
You may please try to rent a movie from today.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that we escalated your Box Office problem and received feedback from the IT department confirming that your issue has been fixed.
You may please try to rent a movie from today.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DR
David R's updateReviewer Update
07 Jun 2021, 20:02Hi
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available.
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available.
DR
David R's update07 Jun 2021, 20:02
Reviewer Update
Hi
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available.
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available.
DR
07 Jun 2021, 20:02
Hi
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available
David R's updateReviewer Update
07 Jun 2021, 20:0207 Jun 2021, 20:02
Hi
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available
DR
David R's update07 Jun 2021, 20:02
Reviewer Update
07 Jun 2021, 20:02
Hi
The issue is not fixed. The movies are not becoming available to rent and I’m being charged for them. I’ve sent the code three times for the same movie and it still hasn’t become available
DR
David R's updateReviewer Update
08 Jun 2021, 07:49Please can I get any sort of feedback regarding this. I am not able to rent any movies on box office. Your technical dept has not resolved the problem. What is the issue?
DR
David R's update08 Jun 2021, 07:49
Reviewer Update
Please can I get any sort of feedback regarding this. I am not able to rent any movies on box office. Your technical dept has not resolved the problem. What is the issue?
DR
David R's updateReviewer Update
09 Jun 2021, 15:41Thanks dstv for sorting out my box office issues….said NO DSTV CUSTOMER EVER! Dstv is now just ignoring my complaints and issues regarding box office. I’ve been charged for two movies that never became available to rent when I sent the code. Is anyone still working at dstv or is it just easier to ignore paying customers (whose subscription pays salaries). Disgusting service from dstv! I will be canceling my subscription. I’d rather flush the 1000 rand down the toilet each month than give it to dstv.
DR
David R's update09 Jun 2021, 15:41
Reviewer Update
Thanks dstv for sorting out my box office issues….said NO DSTV CUSTOMER EVER! Dstv is now just ignoring my complaints and issues regarding box office. I’ve been charged for two movies that never became available to rent when I sent the code. Is anyone still working at dstv or is it just easier to ignore paying customers (whose subscription pays salaries). Disgusting service from dstv! I will be canceling my subscription. I’d rather flush the 1000 rand down the toilet each month than give it to dstv.
DR
David R's updateReviewer Update
10 Jun 2021, 15:21I AM GETTING REALLY ANNOYED!!!!!!!! WHY IS NO ONE AT USELESS DSTV ATTENDING TO MY COMPLAINT. WHAT THE HELL? I STILL CANNOT RENT BOX OFFICE MOVIES. WAKE UP AND HAVE THE GUTS TO CALL ME. I DARE YOU.
DR
David R's update10 Jun 2021, 15:21
Reviewer Update
I AM GETTING REALLY ANNOYED!!!!!!!! WHY IS NO ONE AT USELESS DSTV ATTENDING TO MY COMPLAINT. WHAT THE HELL? I STILL CANNOT RENT BOX OFFICE MOVIES. WAKE UP AND HAVE THE GUTS TO CALL ME. I DARE YOU.
DR
David R's updateReviewer Update
12 Jun 2021, 13:52Still waiting dstv for a call ….. problem still not sorted. I dare you to call you me at the end of the month when I don’t pay. Why should I if you can’t provide the service?
DR
David R's update12 Jun 2021, 13:52
Reviewer Update
Still waiting dstv for a call ….. problem still not sorted. I dare you to call you me at the end of the month when I don’t pay. Why should I if you can’t provide the service?