1 reviews | Active since Jun 2015
Box office DSTV PVR not active.
Dear DSTV/Box Office. <br> <br> I went to the Edenvale agent to exchange my smartcard on my PVR Decorder in April 2015.. From that day I just had problems with the decorder. I am not sure if the agent did not setup the account correctly. Every-time I want to hire a movie It says I am not a premium subscriber and don't have the facility to do this. After phoning the customer service they say I am a premium subscriber and will escalate the problem to Box Office and promise to phone back with a response. Still no response. <br> April 2015 - Several Time<br> 19 May 2015 - Laitin (Supervisor) no return call<br> 03 June 2015 - Nonsipo - no return call<br> 07 June 2015 - Customer Service - same excuse<br> <br> This is service is unexcaptabel.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have rectified the problem on your box office account.
You may go ahead and rent from Box Office and should you experience any difficulties, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have rectified the problem on your box office account.
You may go ahead and rent from Box Office and should you experience any difficulties, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert