VB
Vernon B
1 reviews | Active since Aug 2015
03 Dec 2019, 23:16
Box office double billing again
I need to get clarification on why, when I rent a, one, uno, 1, meaning a single movie on box office am I being charged R70? I literally took a screen shot of my account before rental and immediately after and the amount due changed with R70. I would like to stress the fact that I have raised this issue before and am being told there is no issue with my account. Please tell me again and explain to me again how big of an idiot I am, that I cannot do basic math and accounting.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Dec 2019, 08:15Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2019, 08:15
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Dec 2019, 11:57Dear Vernon,
On behalf of Multichoice, I would like to extend our sincerest apologies for the negative experience that you've had and for any inconvenience this may have caused.
Kindly note, our records show that you rented one movie yesterday, the 3rd of December, but only at a cost of R35.00. You were definitely not charged R70.00 for this, your upcoming statement will able to reflect this.
Should there be anything we can further assist with, please do not hesitate to contact us at ***.
Kind regards,
Dstv: Hello Peter Team
On behalf of Multichoice, I would like to extend our sincerest apologies for the negative experience that you've had and for any inconvenience this may have caused.
Kindly note, our records show that you rented one movie yesterday, the 3rd of December, but only at a cost of R35.00. You were definitely not charged R70.00 for this, your upcoming statement will able to reflect this.
Should there be anything we can further assist with, please do not hesitate to contact us at ***.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2019, 11:57
Official
Dear Vernon,
On behalf of Multichoice, I would like to extend our sincerest apologies for the negative experience that you've had and for any inconvenience this may have caused.
Kindly note, our records show that you rented one movie yesterday, the 3rd of December, but only at a cost of R35.00. You were definitely not charged R70.00 for this, your upcoming statement will able to reflect this.
Should there be anything we can further assist with, please do not hesitate to contact us at ***.
Kind regards,
Dstv: Hello Peter Team
On behalf of Multichoice, I would like to extend our sincerest apologies for the negative experience that you've had and for any inconvenience this may have caused.
Kindly note, our records show that you rented one movie yesterday, the 3rd of December, but only at a cost of R35.00. You were definitely not charged R70.00 for this, your upcoming statement will able to reflect this.
Should there be anything we can further assist with, please do not hesitate to contact us at ***.
Kind regards,
Dstv: Hello Peter Team
Best regards,
VB
Vernon B's updateReviewer Update
04 Dec 2019, 12:35I took a screen shot of my account balance before I rented and it reflected R799, two minutes later the amount due was R869? So what was the other R35 charge for then?
VB
Vernon B's update04 Dec 2019, 12:35
Reviewer Update
I took a screen shot of my account balance before I rented and it reflected R799, two minutes later the amount due was R869? So what was the other R35 charge for then?
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 11:43Dear Vernon B,
Kindly note, it could have been a system error which was corrected shortly after because there is definitely only 1 charge of R35.00 on the 3rd of December. Your subscription for the period 25 Dec 2019 - 24 Jan 2020 is R 834.00 + R35 Boxoffice = R869.00
Should there be anything we can further assist with, please do not hesitate to contact us on ***.
Kind regards,
Dstv: Hello Peter Team
Kindly note, it could have been a system error which was corrected shortly after because there is definitely only 1 charge of R35.00 on the 3rd of December. Your subscription for the period 25 Dec 2019 - 24 Jan 2020 is R 834.00 + R35 Boxoffice = R869.00
Should there be anything we can further assist with, please do not hesitate to contact us on ***.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2019, 11:43
Official
Dear Vernon B,
Kindly note, it could have been a system error which was corrected shortly after because there is definitely only 1 charge of R35.00 on the 3rd of December. Your subscription for the period 25 Dec 2019 - 24 Jan 2020 is R 834.00 + R35 Boxoffice = R869.00
Should there be anything we can further assist with, please do not hesitate to contact us on ***.
Kind regards,
Dstv: Hello Peter Team
Kindly note, it could have been a system error which was corrected shortly after because there is definitely only 1 charge of R35.00 on the 3rd of December. Your subscription for the period 25 Dec 2019 - 24 Jan 2020 is R 834.00 + R35 Boxoffice = R869.00
Should there be anything we can further assist with, please do not hesitate to contact us on ***.
Kind regards,
Dstv: Hello Peter Team
Best regards,