1 reviews | Active since Mar 2014
Box Office - don't pay with credit card
I tried to book a movie on Box Office via my credit card on the 19th November. I couldn't rent the movie, so I paid a second time for the movie via my credit card. I received an sms saying that they were experiencing technical problems. I phoned the call center and they said they would credit my box office account for the 2 payments that I made. On Saturday, I tried to rent a move, but I received a message stating I had insufficient funds on my box office account. I phoned the call center and they said I must send proof of payment through to them.<br> I sent the proof to Naume Hlapa, who failed to respond to my email. I waited an hour and tried to rent again - still insufficient funds. I called again and spoke to Nkanyiso Zulu who was very helpful - I had to resend my proof of payment through. After another half an hour I received an email stating that his Supervisor said I have to wait until the payment was reflecting. Needless to say - no movies for the whole weekend, as I wasn't prepared to take the chance of renting again through my credit card. <br> I had a look today and still no credit - no response - no movies!! Shocking - your technical problem shouldn't be my problem!<br>
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
