Box Office Disasters

<p>We have been with Mulitchoice for quite a few years now, but quite frankly if SABC wasn't such a disaster with regards to their programmes etc I don't think Multichoice would even have a business.</p> <p>Yesterday my daughter wanted to watch Finding Dory, so I duly rented the movie, got an sms to say its been successfully rented and sat and waited hours for the notification to say we could watch it, nothing came. When we tried to go into the movie it only gave us the option to rent it again which didn't help. So I went onto the Multichoice website and sent them a message as I didn't have airtime to phone. No response, so we went to bed.</p> <p>This morning I phoned them to try sort this out as they had immediately charged us for "renting" the movie that we couldn't watch. The gentleman asks if I'm in front of the decoder, um no I'm at work. So he tells me he can't help me if I'm not in front of the decoder, so I explained that that doesn't help me because I don't have airtime, if I had airtime I would have phoned last night. Eventually he gives me an email address to send my problem to.</p> <p>I send the email with all the details and also mentioning that just by the way we only have payment history for a few months even though we have had box office for over a year and that we have been paying via EFT and they have been debiting so we should have quite a credit. But of course they take money but don't like giving it back.</p> <p>I get an email back to say they don't have our account information or what the query is about. Oops my mistake I forgot to put the account number or ID number or anything before I sent. So I put in the ID number, copy and paste my whole email which is quite detailed by the way, and send again. </p> <p>A few minutes later I get the same auto response nonsense saying they dont have account information or what the query is about. SERIOUSLY????? DO THEY NEED A MAP???!!</p> <p>Seriously NOT impressed, their accounts are a joke whoever does them has absolutely no clue how to add 1 + 1 let alone anything more, which is why we insist on paying our account cash, the only reason we debit order our box office is because that's the only way we can rent movies during the month and that account is a total stuff up which I mentioned to them months ago and instead of fixing the account they wiped the whole thing out (credits due and all) and started again with a new account. How is this possible? I can GUARANTEE if we owed THEM money they wouldn't have cancelled the accout and started a new one!!!</p> <p> </p> <p> </p> <p> </p>