Box office debiting but no movies shown

<p>I hired a movie 3 times on th 1 July 2017 with no luck. Each time it showed successful but did not work. It kept saying that it will start shortly. The time elapsed and I assumed that was that and no charge because I was not able to watch anything. Today I try to hire Great Wall and it's the same story. It says successful but nothing, but now it says I owe R70. I called the Durban call centre and spoke to Sandra who was of no help at all saying it's showing successful on her side and all she can do is escalate it. After 15 minutes on the phone without help I asked if she can call me back because it's not my fault. She said no and just carried on talking about escalating to box office because they having a problem from this week and also beginning of the month. I am really losing faith in dstv because of this. I feel monopolised because they are the providers. </p>