Box office complaint

I rented a movie on box office on the 14th of December . Got a confirmation sms stating that the movie will be available shortly. This never happened so I followed the instructions in the confirmation sms that I should just regenerate a rental code. After numerous attempts I decided to call the call center but all I'm told is I just need to pay again. How the hell is that fair. I paid for a service that I never got so I expect my account to be credited. TCF must be app**** here. I want my money