Box Office Complaint

I do not have a Box Office account and pay for each movie viewed by credit card prior to viewing. I purchased a movie on Sunday 14th November, paid for the movie, but did not receive it for viewing. The response that I received when logging a query is concerning. Never mind that the payment date reflected below is incorrect as well. Either ***** going on or not very competent helpdesk staff.<br> <br> ___<br> Thank you for the email and we are glad to assist you. <br> Kindly note when the payment of R30.00 was made on the 11/10/2015. It settled the overdue amount of R30.00. <br> Please be advised the account has a zero balance on the Box Office account. <br> ___