box office & catchup I am now taking the matter to the ombudsman

I am taking this matter to the ombudsman now, I have given dstv more than enough time to sort out my problem. I have been left hanging by dstv technicians promising to get back at me and that never happens, the issue of the box office Wandile promised to give me a call back to try and sort out the issue he never did, the issue of the catchup channels Mzwakhe has been promising to come to my house to get the decoders and take them for checking he never did the worse part is that I am the one who keeps calling him and reminding him and I always get the response that he is going to call me back, two promised Saturdays has passed that he promised to come to my house to fetch the decoders I called him last week again to find out what could be the delay and yet again promised to call me back but never did. I have been sitting with this unresolved issue way too long now and very unhappy with dstv as I am a paying customer I pay for services which I am not getting. see below my correspondence with dstv. this is my second cry with hellopeter to get help from dstv I am now taking the matter to the ombudsman.

Dear Miss mazibuko

Thank you for your email.

Please be advised I called on the *** line was on voice mail.

The pvr function is active on the decoder, kindly test decoder at your convenient Dstv agency to confirm decoder is not faulty in receiving signal as your installation was tested.

You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/

Should you require further assistance, kindly contact us.

Kind regards, Maseroke Kganyago On Thu, 1 Oct at 5:16 PM , Mazibuko, P. (Phindile) <***> wrote: Good day I recently lodged a complaint to helloPeter with regards the disservice I’m getting from DStv. On Saturday 26/09/2020 I tried renting a movie again the movie did not come through and yet I have been charged for sms. I am still not getting all the channels on catch up and yet I am paying for the service . Sandile from hellopeter DStv desk was very helpful and kept me up to date with everything managed to assist me with the box office however he was renting from his side but the movies did come through for me to watch, but I fail to understand why is it that when I rent from my cell phone the movie is not coming through and yet it charges me for sms, this is such an inconvenience for me as I can’t be spending my airtime to rent a movie and then not be able to watch it. As for the catch up channels issue I don’t know what to do anymore or who to speak to anymore, Sandile from your hellopeter desk advised me to contact the installer to come back and check the signals I did that the installer came and even changed the LNB and installed the new one, he said according to his knowledge and experience the tuner signals were fine, he then said he was going to get a regional technician from DStv to come and have a look at my problem till today I’m still waiting for that technician to come through what’s so sad is that I am paying for this services and I am not getting any joy. Unhappy customer Customer Number: ***