Box office

Not happy with the customer service at multi choice, its more like we dont have a choice as people who are paying for the services. I rented 2 movies on the 4th of april and i got a confirmation SMS that they are available, to my surprise only 1 movie played on my screen,i did not have airtime to call immediately but i sent emails and also tried their whatsapp selft service., but had no luck. when i call to enquire what was the reason, they tell me there is nothing they can do about it, my money is gone just like that..they say i should've called within 24 hours, i mean with the corona virus happening, i must risk being infected and being arrested just to go buy airtime and call them? I mean i tried othe platforms to get incontact with them but they did not respond to my queries, their whatsapp is just useless as it does not understand what i wanted to report. It kept taking me back to the main menu. And not to mention the attitude i get from the persons I was speaking to over the phone...i am so gatvol and disappointed in multi choice, i rate it 0 stars because they play old movies aswel