Box office apparently is not dstv and can’t do refunds!

Happens all the time. Haven’t rented from box office in an age problems every time. This time I rent a movie and the system tells me to do it several times over and still no move I call. Can’t hear the person because her voice piece is so bad. Apparently can’t refund me because dstv are not box office! So I will be charged. Even though they couldn’t fix the tech error. When I pushed for a supervisor who is in a meeting and can’t talk to me. She will now approve with supervisor and call me back. Dstv you really don’t deserve to have customers. I am waiting for conformation that this is refunded. I have been a customer for 30 yrs on debit order. I will be canx my debit order if you can’t get this right