Box office and Bad customer service.

On the 27 of April I rented a movie and when I tried to watch the movie I couldn't cause it took me back to live Tv.also all recorded movies I can't watch. Catch up has scratches when trying to watch movies or other programs. I called the contact center a multiple times with no assistance, and I was told that my query has been escalated but it has been 3 weeks with no feedback. Today I called in to follow up, the agent was not willing to assist and I was told that they will escalate again. I am paying money for services that am not getting and I feel that dstv is just taking for a ride. I also told the agent to reverse the charge for the movie rented and she said that she couldn't it was reversed already last week. I am not willing to pay for a movie I didn't watch. The dstv service is terrible.