Box Office Account, Website

Problem 1 - Paid R150 into my BoxOffice account on 21 Sep. Still had R52 available. Rented ONE movie since, now being told I only have R22 available, when trying to rent again. Please advise what's going on, and what happened to my R150.<br> Problem 2 - your websites are absolutely pathetic! I battle to login, and when I eventually do, I keeps telling me my smart car dis linked to another profile. I ONLY HAVE ONE PROFILE! Please sort this out as I cannot even check my balances. when I live chatted to someone at Box Office regarding the above, I was bluntly told to contact multichoice. this (problem 1) is a BOX OFFICE problem??? Ser vice at Mutltichoice in general and am seriously considering a streaming service, had enough of the non-existant service and untrained personnel.