1 reviews | Active since Sept 2011
box office account HUGE problem
our box office account seems to be swallowing our money in to a black hole ??<br> we paid 300 from a credit card will attach? the bank statement , we rented 1 movie and the balance went insufficient I have the sms saying you have 291 left then gone all of it , I phone 4 times last night , the first guy transferred 127 from my dstv account to the box office geusse what also gone n nothing !!!! it showed for 2 min and disappeared , we then put another 30 , with a different card , guess what gone as well , so after phoning and phoning and telling the same story to 10 different people no one sorted this out ??? where is my money dstv ??300+127+30 = 457 missing ?????I want my money back !!! its useless to phone coz nobody know anything there I want this sorted asap !!!!!<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Box office account is reflecting a credit balance of R291.00 and your main account is reflecting a credit balance of R124.67.
Please try to rent from Box Office again using box office as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Box office account is reflecting a credit balance of R291.00 and your main account is reflecting a credit balance of R124.67.
Please try to rent from Box Office again using box office as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,