Box office account blocked even after full payment

Call centre is pathetic getting 20 x different stories each time you phone. No one knows what's going on. I made fully payment of 998 rand on 21 July according to them they need proof of payment ******** how can this not reflect even after I made payment with my account number? Accounts don't have a direct no to contact only email ******** no company works like this . Now being told that this can take up to 48 hours to resolve? And they want to deduct another 120 for box office? Not my fault people at multichoice so pathetic . No wonder this country is going backwards . I want this resolved today still .