Box office account

Item: DStv (MultiChoice)
Rating: 2
Author: Thendo R

I have called your call centers 3 times and I am being sent from pillar to post. I topped up my box office account with R120 on the 25 March 2016. but it still does not reflect on my account. called you guys on the 28 and this was escalated by Puleng Kele. I sent the transaction references I was told to get from payu. a week later nothing has happened. I call today 2 April 2016 and I am disrespected as a customer by your supervisor Palesa Mavuso. still no help. I have actually had enough of Dstv please refund my R120 back to my bank account. it's obvious you don't want me as your customer.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Apr 2016, 15:43

Hello ramagadzat,

Thank you for taking your time to contact us.

We hope you will accept our apology for the delayed response and the poor customer experience. Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.

As we're committed to providing you with the highest level of service. Please refer to your personal email address where you can respond with the required information.

Thank you for making us aware of this situation, your support is important to us.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply04 Apr 2016, 15:43

Official