Box Office account

Aftermoon,I am so irritable with the service I have been given. I called today and asked a gentleman by the name of Lionel how can I make a payment quickly for my Box office account.He said to me I must just go to Pick n Pay, give them my acc number and pay whatever amount of movies I want.I paid R60 for two movies.Then as he said I called Multichoice Emp Code, called and then we told by a woman that there is a balance of R30 owing for my account.I asked her why was I not told that at first. I went to make a payment again at Pick n Pay- came and phoned Multichoice Choice emp code. Called the gentleman on the line says call back after 3 hours-theres no payment. I waited a while and called again spoke to this lady again and she said the payment of R90 is there. She will now transfer the money for my box office,told me to hold she must call her supervisor, I held on for like 5 minutes and got cut (airtime), called back and then she tells me to hold again, then she tells me they are offline. I must call back. I am frustrated just calling you today I bought like R150 airtime which is finished.The holding on the phone is pathetic and when calling we must first listen to this machine