Box Office

I made a box office payment via credit card, i soon realised that I didn't put my account nr. I then phoned DSTV and they informed me that i should send a email to accounts with proof of payment attached. I immediately send the email with ALL the proof attached. I received an email back saying that i will receive a response within 24 hours. It has now been a month and no feedback. I have send numerous emails and nothing. I am disappointed in the service i have received. I would like to know why such a big company like Multichoice cant handle such a small problem. I refuse to write this money off as i do not have money to throw away. We pay them so much on a monthly basis, do they really need to ***** my money to make them richer.? I am seriously considering cancelling this DSTV and rather take out a dvd contract at my local store. Disgusted is an understatement for how i feel.