BOX OFFICE

Multichoice box office seems to keep disappointing me, I rented a movie on the 1st of Jan 2022 yet again it never played after sending the code via sms but I received the sms saying it has been rented n ready for me to watch but on the screen nothing changed, I'm really disappointed cos it's not the first time and they deduct my money for movies I didn't even watch, then I called in to be assisted only to be told the movie has expired but how whilst it didn't even play/ allow me to watch, this is not right cos I paid for it both airtime and monthly dstv fees, they r quick to tell u u owe but cannot assist when one experiences a problem like this one