Box office

My husband made a payment via the FNB App to box office last week saturday, 3 August 2019. On sunday we could still not rent a movie as the money was not on our box office account as it apparently takes 24 hours. We called multichoice last night as we still could not rent a movie. The lady at multichoice was so rude and totally unhelpful. She could not tell us why the money does not show on box office. We are so fed up with DSTV and if our problem is not going to be resolve before monday we will cancel our DSTV.