BOX OFFICE!

A week ago, I received a notification that a box office movie was rented on my box office account. I called in this morning and spoke to a lovely lady who told me that she can't find when the cellphone number that requested it was registered, but that I am still liable. I said how is that possible when I did not register the number. Anyway, I asked that I be blocked from BOX office as i do not want to use this service. She said I can't I must just stop renting movies. Now - do you see my frustration? I wasn't renting the movies!!! That is the whole point. I asked to be put through to the survey to rate the service. She asked if I was going to rate her or the company. I said I was going to rate her service and she hung up on me. Now for DSTV being the only service provider in SA you would think they they would have a more sophisticated way of tracking these things. Maybe perhaps notify the main member that there is another cell no registered on the account. 2 Months ago another DSTV was added to my subscription without my knowledge. I actually can't believe that I am writing this. This is a huge flaw and definitely needs to be looked at by the CPA. I'm so frustrated!!!