Box Office

I have a box office account with DSTV. The account is payable via debit order.<br> The January account was debited against my cheque account to the amount of R271. When trying to rent another movie after the debit order date, I received an sms that I have reached my limit for the month, strange since I have at the time only watched movies to the amount of R108 - way less than the previous months debit order amount.<br> <br> I tried to explain to a call centre operator that I could not have reached my limit since the outstanding balance is still way less than previous months. He in turn made some contradicting statements<br> 1. My account is in arrears.... (strange since it is an debit order)<br> 2. My account is not in arrears, but I should make a payment to settle the outstanding balance.<br> <br> Net result -29 minutes, and counting - on the phone with no resolution