NI
Nowellen I

1 reviews | Active since Oct 2016

25 Oct 2016, 14:13

Box Office

<p>I rented a movie using my credit card, i follwed all the instructions. </p> <p> </p> <p>i called the call centre because when i tried to view the movie it showed i didnt rent the movie. The call centre agent told me i should not have used the credit card option as it doesnt always work????????????????? Really why would there be a option to rent using a crdit card and it doesnt work. </p> <p> </p> <p>She told be she would log a complaint with box office to credit me the money, and that i should go into a mutichoice office to add credits to my account.</p> <p> </p> <p>I find all of this shocking and im disappointed that a fuslity offered to make renting movies easy doesnt work.</p> <p> </p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Oct 2016, 14:28
Official

Dear Nowellen Isaacs

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Oct 2016, 16:59
Official

Good day Nowellen

Please provide us with the error message displayed when trying to rent for further assistance.

In the meantime, please use the BoxOffice wap bo.dstv.com to rent a movie.

We would like to assist you.

Best regards

Dinah