Box office

<p>Afternoon,</p> <p> </p> <p> </p> <p>I must admit I have in a very long time not been so disappointed at service from any institute such as the service that I've received from DSTV</p> <p> </p> <p>We recently upgraded from a PVR decoder to an Explorer We have made numerous calls to DSTV over the last month between the 2 of us which probably adds up to one month subscription already</p> <p> </p> <p>Further we had gone and exchanged the explorer for a new one as DSTV thought it could be the explorer We had a part from the initial installation had to pay a call out fee twice already as apparently the installation was then the problem according to DSTV Another subscribtion month spent on call out fees.</p> <p> </p> <p>In the last instance the DSTV accredited supplier did mention to us that the LNB that was initially installed is faulty. Why did no one think about that from day 1 and maybe suggested that this is replaced. This was newly purchased at game and we had to replace this within one month</p> <p> </p> <p>So in essence we purchased a faulty LMB? Which resulted in ongoing signal problems. Limited channel viewing over the last month. Not to express even the frustration of recording movies which did not record based on signal problems due to the faulty LMB.</p> <p> </p> <p>In the last week I tried to rent Alvin and the Chipmunks, Zootropolis, Vir Altyd. None of the movies was available for viewing. I had since Friday reported this on a daily basis and no one has taken the time yet to resolve the matter. Each agent promised to escalate the matter. Yet no success</p> <p> </p> <p>I had phoned the call centre expressing my concern and even went further by badly rating each and every consultant. Still non one bothers to solve the problem</p> <p> </p> <p>In the last month I have spent more time trying to resolve my problem than what I have spent in my entirety phoning DSTV in more than 12 years.</p> <p> </p> <p>It is pathetic that no one picks up that this customer has phoned more than 10 times to the call centre over the last month</p> <p> </p> <p>Disappointed at the ongoing frustration I received as a DSTV client</p> <p> </p> <p>Thanks</p> <p> </p> <p> </p>