Box Office

I only had 4 movies available on Box Office & I received an sms that Mooirivier was available to be rented.On Sat I wanted to rent this movie,but I still only had 4 movies to choose from & still no Mooirivier.I called Box Office customer care and spoke to Sarah Jane. who put me through a whole lot of actions,checking signal strength, etc.also unplugging my decoder,leaving it off for 1 min, which I did. Still no difference, so she advised me that she had escalated<br> this to the tech dept & they would call me back. 24 hours later still no call back & no change to my Box Office I called back, spoke to a consultant who started taking me through exactly the same actions as the day before. I intervened & asked to speak to a supervisor who told me that Box Office is aware of this problem and had plenty of customers with the same complaint.She also said that I WOULD NOT receive a call back from tech dept as the problem was on their side, they would merely resolve the problem, which means consultants wasted my time and money and **** to me,saying I would get a call. I sent a mail to them & the response did not address my problem or sort it out.