Bored!!!!

Very shocked to see my account suspeneded when I made a payment on the 14th of June and when I follow up I find out my subscription increased and I need to pay R470 as the increase was done in April. My frustration with a house full of children and not having anything to watch!!!! Because an organization doesnt have a better communication system to notify its clients about such a steep increase from my usual payment. I need solutions immediately because this is totally not acceptable!!!!