Bogus service in fact I'm lost for words

It has come to my attention that dstv does not care for the elderly people but it's a money making scheme first I was given a insurance policy without my consent I phoned on Monday to request a recording and I spoke to THANDEKA who promised that the matter Will be escalated within 24 hours till today I have not received anything I even asked for the statement till today I have not received anything I see why people are moving to Netflix it's because of such poor service I want that Insurance cancelled and I want my refund.multichoice dstv you could learn a few things from your competitors. Your prices go up yearly honestly I don't know why cause the services you provide are next to nothing I want this matter sorted out it's been more than 72hours and I was promised 24hours this is the worst, customer centricity is the key and TCf