Blocked dstv account

I am very unhappy with the service i got from Multichoice with regards to my Dstv account that is blocked.On the 29 May 2022 i upgraded my package to dstv access and i pay my Dstv account via debit order,The message i got via whatsapp was that your upgrate to dstv acess will be effective immediately.ON the 1st of June my account was debited with R29.00 that was for the old package.The account is blocked or terminated because i have to pay them R150 but i cannot view dstv for the R29 i paid.when debit order is not adjusted immediately like when upgrade is done so why do u block my sdtv account instead of switching it back to the R29 package i had.it is very unfair