DK
Daniel K

1 reviews | Active since Apr 2013

16 Jun 2020, 19:40

Block channels without notice.

Decided to downgrade to Access package due to certain channels that we wanted such as 157,305, 401, 128. All of sudden channels have been blocked without notice. Just wondering why I'm still supporting this business. After this month I'm done. Y'all will never see my money again. You don't respect your clients.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Jun 2020, 19:58
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Jun 2020, 20:37
Official
Hi  Daniel K, 

The mentioned channels were temporarily added to DStv Access, they are not part of the DStv Access package but they are available on DStv Compact, Compact Plus, and Premium. 

You have an option to upgrade the account to DStv Compact.

Regards
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Jun 2020, 20:38
Official
Hi  Daniel K, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
DStv: Hello Peter Team 

Best regards,