TM
Tim M

1 reviews | Active since Jan 2021

30 Sept 2024, 09:23

Blatant lack of attention to detail

The fact that DSTV is losing subscription in droves is not a coincidence, the losses are even self inflicted. For years on end, I have been observing that, when I a Premier League game and/or games are underway, the league table would remain stagnant. For instance, when a game starts in the Premier League and none of the teams has scored at that time, the league table needs to allocate a point to each team. Invariably, if the one team scores against the other, three points needs to be allocated and so the dynamics would ensue, reflecting the ebb and flow of the game underway.

All digitalised applications and/or platforms around the world, would effect the adjustments but not Supersport. You would think that someone at Supersport is watching the game and spontaneously effecting the necessary changes, but not Supersport.

Someone might trivialise my point to say, it really does not matter because other applications and/or online medium would cover up for Supersport. For me that is not the case; for me it is a demonstration of attention to detail and a mark of efficiency. Supersport is dropping the ball and becoming surprised when subscriptions are dropping. It is self inflicted !

Fairly recently, Supersport has degenerated to yet another shortfall levels in their lack of efficiency; you would want to check the Premier League fixtures and find that, it is only the league table that is available. If it is not the leagues table that is not reflected, it is fixtures and/or latest scores. Under latest scores, you would not even be surprised when content reflects fixtures instead. It is a mess and if you offer to do something, please do it properly, in particular if it is a mundane and basic as what Supersport is incapable of doing.

Let me conclude by saying, I was not sure whether it is Supersport or Supersports, needless to say, I should have looked it up on the internet !

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2024, 10:03
Official
Hi Tim, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team