Blatant disregard of client service

<p>Good day,</p> <p>I am a DSTV subscriber on the compact package. I also utilise the PVR services. On electing to activate the pvr service I was told that the catchup service is available on the compact package, thus influencing my decision to initially move to the package.</p> <p>Since then I have never been able to use the Catchup function. Whenever I call in its always a case of "we have sent through a reset" or " please reboot" or " wait 24 hours for the titles to load" or " you need an explorer for the service to work or yesterdays your package isnt linked. Coming from a tecnical background I know a thing a 2 about troubleshooting and resolving a problem and this isnt anywhere close to support.</p> <p>Id love to run that division and fix all these wrongs. Starting with the lack of ownership of a query. The survey says nothing about what actually went on during the call. It instead only focuses on your agents attitude.</p> <p>Yesterday I had the misforune of dealing with your facebook team. You will probably lose a subscriber to netflix because of them. They completely dismissed my request for a call to provide support as I think ive spent enough on calls to you now. Eventually with all the back and forth and chatting to a few people and having to explain my query again, your facebook chat guys vanished. I still havent heard from them from yesterday.</p> <p>I have attached the chats for your reference.</p> <p>i do expect a senior person to contact me and provide me with steps on the way forward and recourse or I would have to move forward on my own path.</p> <p> </p> <p>Oh, btw, I have sent this exact letter as a GM complaint to DSTV and I still have not had a senior manager or any manager acknowledge my complaint or call to resolve. I have screenshots of the chats available on facebook.</p> <p>Kind regards<br />Muhammed</p>