SL
Sharon L
1 reviews | Active since Feb 2011
25 Oct 2016, 21:00
Blaming the decoder??
<p>In the last few days we've been having problems with our DSTV - channels are blank and wont load, scheduled series have just disappeared and when you reboot the decoder freezes. I contacted DSTV and was told there was a problem with my decoder and I should take it to the call centre.</p> <p>I have subsequented checked with my neighbours and friends and there are many people currently battling with the same problems and they have also been told the problem is with their decoder.</p> <p>Is this DSTV trying to get people to upgrade to the Explorer is is there a general problem that they either aren't aware of or are covering up?</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Oct 2016, 07:37Dear Sharon
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply26 Oct 2016, 07:37
Official
Dear Sharon
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Oct 2016, 10:42Dear Sharon
We broadcast channels on different frequencies and if your dish isn’t 100% aligned, your decoder may not get full signal for all the channels.
Should the problem with your decoder persist, we recommend that you bring it in for testing at your nearest Multichoice branch or agency. Kindly use this link to check for your nearest agency : https://selfservice.dstv.com/agencies
Further we appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Please be assured of our best service and intentions at all times.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply27 Oct 2016, 10:42
Official
Dear Sharon
We broadcast channels on different frequencies and if your dish isn’t 100% aligned, your decoder may not get full signal for all the channels.
Should the problem with your decoder persist, we recommend that you bring it in for testing at your nearest Multichoice branch or agency. Kindly use this link to check for your nearest agency : https://selfservice.dstv.com/agencies
Further we appreciate any feedback, both positive and negative, as this provides us with valuable insight into the way you, as subscriber perceive our service and product. Please be assured of our best service and intentions at all times.
Regards
Elna
Best regards,