1 reviews | Active since May 2015
Blacklisted ITC - very dissapointed !!!
Multichoice went and put my name onto ITC for a debit that did not go thru. I kept my service off for 2 months before re-active my services and them picked up they listed me with the ITC,blacklisted as a bad payer. Called the call center and ask for help and the consultant could not help me with it. He sent me a statement that shows my account is paid it full and up to date and a number for statements to query the issue there. They don't give credit , I don't understand how they can blacklist a person. Not one phone call to find out whats going on or make arrangements, not one statement. Now its my problem to get my named cleared. I'm a client of them for years. Its a pity the service is just available thru them. Very disappointed!!!<br> <br> Now I want to get the explora on the 24 month contract and it will properly be decline ,because they listed me on ITC.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert