TO
Tracey O
1 reviews | Active since Nov 2023
30 Apr 2015, 15:01
blacklisted
I was listed for an amount of MORE THAN R900. I've sent various emails with my complaint, only to receive back an automated reply, a consultant will contact me. This is going on for more than 3 months now and to date nobody has contacted me. I went to the website and found this on my account: What bugs me is that this amount is only due on 1 May, so how the heck can they list me for more than R900. PEOPLE BE AWARE AND ENSURE YOU CHECK YOUR ACCOUNTS AND NAME WHERE MULTICHOICE IS INVOLVED. I contacted the call centre again today and spoke to Fezile Nxumalo, who was not willing to give me the tel number for the accounts department, but said she will es<br> calate the complaint. <br> <br> Subscriptions<br> <br> Account Balance is<br> R 465<br> <br> Services are active<br> The amount to pay is R465.00<br> Payable on or before 01/05/2015<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 May 2015, 12:35Hello tracey.olivier,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 May 2015, 12:35
Official
Hello tracey.olivier,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have escalated your request to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,