BLACK FRIDAY ******* ..

I received a call from mutlichoice offering me a black Friday price lock for R749.00 per month for 12 months included was the new Explora 3 with wi-fi and dish.the sales person was very friendly and helpful they did the affordability survey although I was an existing customer I qualified . he promised me that it would be installed by no later than Friday 30th November all he needed to do I locate one of there installers to collect the stuff and do the installation...today is the 11 Jan 2019.surely the consultant that sold me this package should have known if he was out of stock or not.

its been a absolute nightmare trying to get this package from them we phoned them every week and every week they tell us they will log a call and get back to me in 24 hours and each time its a different excuse. The people at customer service are so rude and arrogant and unfriendly and un professional. Apart from waiting for a hour or more to get through to them

the latest excuse is that they ran out of decoders for the black Friday promo .and that we must just wait till they eventually get stock in. the funny part is that I asked them if they had a similar promo as the black Friday the lady said yesR809 per month I asked her which decoder will it be she said the explora 3 with wi-fi .so I asked why cant they supply me with that decoder she said she cant as those decoders are for the current promo and the decoders for black Friday is out of stock...that does not make sense unless I am dumb.. please tell me on the same day the ran out of decorders

they are still charging me R939.00 per month yet I should be paying R749.00 account ********** 4