Black Friday *******

Some time ago we were offered a Black Friday special which we accepted. At the beginning of this year, we were offered the same thing again. Assuming it was a renewal of the special we accepted. We were sent another box with a decoder, which we have not opened. Then lockdown hit. On 1st August we suddenly started getting debited huge amounts (well over R2000) for Multichoice and, on investigation, we were told that we were being charged for the second package; even though it has never been opened, much less installed. We have been trying ever since to have this situation rectified. We have been told on numerous occasions by live chat consultants, call centre consultants, and a consultant in store that the contract would be cancelled, the decoder collected by a courier and the account refunded. We have also on at least three occasions disconnected the package ourselves via the App; all to no avail. We cannbot find anyone who is able to fix this mess; and we cannot afford to keep paying R2000 plus every month. We are at the point of disabling our debit order and going without DSTV altogether. I have a full list of interactions with your organisation, including screenshots of virtual conversatoins. Please Multichoice, sort this out for us.