SO
Sonja O
1 reviews | Active since May 2018
16 Dec 2019, 20:31
Black Friday pricelock
I have been a loyal customer for 17 years plus on premium. In all the time, probably 4 months i was off dstv due to financial reasons. I was under debt review, all done now, all documentation to prove. App**** for the black Friday pricelock om 28 November, decl8ned, still said debt review. Sent documents and phoned 3 times s, still declined only after i phoned, no-one advised. So since you have the proof i am not under debt review anymore, i pay R900 per month for 17+years,i will now cancel my subscription...as everyone ekse seems to do. Regards Sonja Oosthuizen (nee von Hollstein)
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Dec 2019, 12:27Dear Sonja O,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2019, 12:27
Official
Dear Sonja O,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Dec 2019, 14:40Dear Sonja,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
As per telecom, kindly note, your inquiry has been escalated to the vetting team and feedback will be provided shortly.
Kind regards, Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
As per telecom, kindly note, your inquiry has been escalated to the vetting team and feedback will be provided shortly.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2019, 14:40
Official
Dear Sonja,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
As per telecom, kindly note, your inquiry has been escalated to the vetting team and feedback will be provided shortly.
Kind regards, Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
As per telecom, kindly note, your inquiry has been escalated to the vetting team and feedback will be provided shortly.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Dec 2019, 09:04Dear Sonja,
As per telecom, we are unable to approve your application because of your debt review status that has not been cleared by the Credit Bureau. Kindly get in touch with them to have it removed, and we will gladly review the application.
Kind regards,
Dstv: Hello Peter Team
As per telecom, we are unable to approve your application because of your debt review status that has not been cleared by the Credit Bureau. Kindly get in touch with them to have it removed, and we will gladly review the application.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2019, 09:04
Official
Dear Sonja,
As per telecom, we are unable to approve your application because of your debt review status that has not been cleared by the Credit Bureau. Kindly get in touch with them to have it removed, and we will gladly review the application.
Kind regards,
Dstv: Hello Peter Team
As per telecom, we are unable to approve your application because of your debt review status that has not been cleared by the Credit Bureau. Kindly get in touch with them to have it removed, and we will gladly review the application.
Kind regards,
Dstv: Hello Peter Team
Best regards,