Black Friday Price Lock a total ****! and Theresa, the alleged Team Leader is useless!!

I was offered and responded to an SMS about the Black Friday price lock. The sales agent was very diligent and the turnaround time as 7 working days. It is now way over the turn around, no call, feedback or communication from Multichoice. You cant call the call centre and follow up as the lockdown team only does outbound calls - first sign that things will definitely go wrong. I have to send that sms everyday to get someone to call me in sales which takes 5 minutes for them to do so, but when you follow up you are sent from pillar to post. It's been 4 days now that Theresa, who is supposedly a team leader must call me. I figure she is more *********** than the actual company and this is why she keeps dodging the customers, probably why she is supervisor too. Bontle is an agent who lies and promises feedback without any intention to honour the promise. They sure know how to recruit them. Multichoice is an industry bully fronting as a socially responsible company to buy face. I am trying to cancel this service, but I cant because I cannot get through to anyone. I hate Multichoice and I should not have bothered taking up another service with them when my current DSTV subscription is a pain and an awful experience. I cannot wait until they have competition, I'll switch quickly!!!!!!!