BLACK FRIDAY DISASTER- EXPLORA INSTALLATION STILL NOT DONE- TOLD TO PAY MORE MONEY- DSTV CONSULTANTS NOT WELL INFORMED & NOT GETTING BACK TO YOU ABOUT YOUR ISSUE

<p>I was one of the consumers who were taken by the black friday special of " Buy an Explora" and " Get a free Installation"</p> <p>I stay in a complex where you do not use your own dish( - there is a Communal dish) so i was advise a few months back that if i want to install an explora i will need to get a smart switch instead of a smart LNB</p> <p>I called DSTV customer service on the 25th of November( before buying the explora), asked the lady that if i need a smart switch instead of a smard LNB will i need to pay extra? She said no you just tell the installer to swope the smart LNB for you for a smart switch.' YOU WILL NOT PAY EXTRA'</p> <p>I also asked if i will receive the dish and i was told that you will receive the dish + smart switch and have it all installed for free. Since i am planning on moving i wanted to get the dish as well and keep it for when i stay in another place. I went ahead and bought the explora hoping that things will work out as the DSTV customer lady had said.. Little did i know that i will be given the run around</p> <p>I was told that the smart switch is more expensive so i need to pay more etc etc.. and if i want the dish i will have to take the smart LNB blah blah blah.. Whenver i called DSTV i was told a different story( 1st told will not pay extra), than told i need to pay extra/ forfit the dish</p> <p> </p> <p>This has really been frustrating to me, should i had known this i would have not bought this 'SPECIAL" coz it clearly was not a special for people who stay in a cmplex. My biggest frustration comes from the fact that i took my time and asked all the relevant questions before buying the explora( i know that there are conditions to a special), hence i wanted to check if it will work for my situation. I was misled- told the wrong information by a DSTV CONSULTANT - WHO IS SUPPOSE TO KNOW HOW THIS SPECIAL WORKS. Now because of her not been wel informed i have to suffer??? Why?? Isnt DSTV suppose to check at the recordings and help me some how? If this is a mistake from your side why must the customer suffer? Right now i am sitting with an explora which i bought for R1400- which i could have used the R1400 to do something important and of value. It is not worth of any value to me to have this sitting in my place and not working. The one solution is to return it back</p> <p>Ohhh... i called in after this whole ordeal and was told that the matter has been escalated and they will be a DSTV installer contacting me in 48 hours... 72 hours passed and no one had called me. So i really felt that no one is taking this matter seriously. It really sucks how a person is treated after having an account with DSTV and paying every month.. Dissapointing really....</p> <p>You really need to improve on customer service and training the people we call for advise, they mislead us and we end up making the wrong decisions.</p> <p> </p> <p>Unhappy Customer</p>