Black Friday deal curse Customer number ***3 reference ***

Customer number ***3, Last year DSTV send me an email with a great black Friday offer were i was going to pay R749 for a dstv explora and premium subscription, since i was paying R809 for my subscription i thought this a great deal and i called and app**** for it, now i regret even taking that offer because my account has been messed up ever since that, December 2018 i logged onto dstv self service and it said i owe R1112, i called DSTV and all their agent told me i was in arrears i even asked them how can i be in arrears because DSTV debit my account on a monthly basis and none of them could explain how that was possible,on the 13.12.2018 i even went to Multichoice in Randburg were i was assisted by Semolopeng Maruma he was the only person who can see that my account was billed incorrectly and send an email to ***, on the 19.12.2018 Nthabiseng Lethoko confirmed that i was suppose to pay only R749 and not R1112, on the 25.09.2019 my account was debited with R873 instead of R749 monthly subscription and R35 for the movie that i rented, i called on the 26.09.2019 i forgot who i spoke to and she told me that my black Friday special will expire on the 25.12.2019 and she doesn't know why my account was debited with R873 instead of R784, and that she will escalate the matted to Price Lock, i decided to send an email to them as well on the 26.09.2019 and the reference is ***, the email said i will receive a respond within 24 hours, today is the 30th and i still have not received a respond, i decided to call then and spoke to Veronica, she told me that i owe Multichoice R1200+ and apparently I'm in arrears with R200+, i asked her how is it possible because Multichoice debit my account very month and she was ****y and said that i must not be surprised when my account is debit with that amount on the 25th of October, i tried to explain to her that i was informed that there was a problem with the billing since last year and every month i was debited with the correct amount except for this month but she said that she is telling me what is on the system and she was not even interested on what i had to say, I'm starting to think that taking this black Friday deal was a curse because my account has been messed up ever since and took that deal and none of the call centre agent even know or understand what is going on with my account, the only person who knew was Semolopeng and Nthabiseng the other employees have no idea what is going on.