Bitterly Dissapointed!

<p>After phoning on the 1st of June to downscale my subscription - was assured that at time of my next debit order date, all will be as, requested - sounds easy enough!</p> <p>On 17th received a sms that amount due was DOUBLE my normal subscription. After phoning call centre, was informed that for some unknow reason their system 'Double Debited' me, and the lady that took my call again assured me that system was corrected and only single subscirption will be deducted.</p> <p>Come 20th my payment date, and wouldnt you know !! double amount was Indeed deducted from my account!!</p> <p>Not only do I not know what happend to my request to downscale - meaning I would be out of pocket less, now I'm double debited?</p> <p>Very dissapointed Indeed and totaly flabbergasted!!!</p> <p> </p>