EV
Erna V

1 reviews | Active since Mar 2021

30 Mar 2021, 17:59

Bitter against DSTV

Since 17th March, nearly half of us at Golden Harvest Retire Resort in Magaliesburg have not had Dstv. Every effort via many phone calls and at least 60 emails have had no reaction from dstv. Every operator one speaks to eventually says that it is a technical problem which the IT people has to sort out.

Here we are on the eve of 30th March and still the problem has not been sorted out. This is unacceptable and outright bad business, yet we have to pay for services not received.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Mar 2021, 21:22
Official
Hi Erna Vosloo,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Mar 2021, 11:43
Official
Hi Erna Vosloo,

At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.

Please be advised that your query has been escalated to the relevant department. 

One of our DStv Busines representatives will be in touch with you. 

Kind regards 
DStv: Hello Peter Team

Best regards,