Billing wrong, service terminated

I have been on The "Black Friday" price lock plan which was installed on the 15th of Dec 2020. Somewhere in January 2020 my services were suspended, I called in and the billing was fixed.

Ever since then my debit order has been going through which is linked to Netflix. Today I woke up to my services being suspended, this is after I paid R1100 cash, the debit order was rejected as it was more than the usual debit. The lady I spoke to in the morning said I should pay R52 for my services to be active, i paid R55, the voice prompt on self service said i should pay R2 i paid R10; then it said i should pay R12. When i call to understand the confusion, I'm told i need to pay R300 and odd brands that is outstanding. How can I have such an amount outstanding when I have been paying through debit order from December.

This is very confusing, inconvenient at very annoying as my kids do not have access to DSTV. I need help ASAP