BILLING WRONG AND PATHETIC SERVICE

DSTV ACCOUNT NUMBER ***9 , I PERSONALLY CALLED AND REQUESTED A DOWNGRADE ON MY PACKAGE AND THAT WAS 3 WEEKS AGO , I RECEIVED A BILL AND DOWNGRADE WAS NOT DONE MY BILL IS IN A MESS AND NOW MY EXTRA VIEW IS ALSO DISCONNECTED BECUASE OF MULTICHOICE NEGLIGENCE AND PATHETIC SERVICES , IT IS A ONGOING ISSUE I AM HAVING SOMETIMES EVEN DISCONNECTED WHEN PAID UP TO DATE , INCURRING ALL THE ADDITIONAL COST AS WELL. WHAT IS SO DIFFICULT TO UNDERSTAND IF I REQUEST A DOWNGRADE TO BE DONE BEGINNING OF MAY!!! BUT DOES NOT GET DONE. I MADE A PAYMENT BUT NO SATISFACTION JUST ISSUES AFTER ISSUES!!! PLEASE SORT THIS OUT AS I AM TIRED OF THIS PATHETIC SERVICE THAT I AM RECEIVING AND NOT ONCE BUT MORE THAN ONCE