Billing troubles

my problem started when i asked multichoice to connect a Holiday viewing card. MultiChoice has since messed up my accounts. i was connected to premium when i requested compact and i requested them to reverse this as i did not request it. Nokuthula said she will listen to the tapes and come back to me this was early jan already still I am waiting. they have since August taken R1154.93 which equals 108 days and since August to December I did not use 108 days yet I have no Credits. <br> <br> I have the explora deal where they suppose to deduct R799 only. yet their employees fail to do this. one month is R700 and another nothing and then they double deduct following months. Now they cannot reconcile my account yet they have accountants there. <br> <br> it is time we had strong competition in our beloved south africa to rescue us from this ambushment by DSTV.