Billing still not fixed

I was told that this month my billing would be fixed and I would only be billed my normal subscription, but this was not the case. I have emailed a and left complaints on the website but nobody has bothered as usual. Cancel my dstv and advise on the return of the explorer. I am not willing to waste my time on any more excuses and phone calls where I'm **** to and mislead. Cancel the whole dstv.