Billing **** Exposed
<p>In several occassions i asked myself why my balance due keeps flactuating. I had this decoder for years and i know my monthly premium as and when payments are due. Out of the blue I'd find my balance increased, and to show these are professional ********, their statements dont show a reocord of accumulated balances, so you wouldnt know what was the balance at the end of a specific day. Any mess up they do on your account, you are peronally liable and they can't even explain nor reconcile the statements. </p> <p>My balance as of 17 Jul 2017 was R334 add shomax R69 on 18 Jul balance should be R403. This is simple maths, but why is my balance now R472? To me it looks like a double debit, instead of taking R69 you misteriously took R138 but my statement only shows R69 being deducted. Now lets see what genius response i will get from Multichoice</p>
Dear Mpho
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mpho
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mpho
Thank you for bringing the query to our attention.
We tried to contacting you on *** without any success.
We unable to access your DStv account with the information provided. Please provide us with your ID number or customer number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Kind regards
Lebogang
Best regards,
Dear Mpho
Thank you for bringing the query to our attention.
We tried to contacting you on *** without any success.
We unable to access your DStv account with the information provided. Please provide us with your ID number or customer number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Kind regards
Lebogang
Best regards,
But i gave you my id number, *** and my customer number is ***7
But i gave you my id number, *** and my customer number is ***7
Dear Mpho
We have reconciled your account and confirm that your next payment will be R406.74.
The monthly subscription is R403.56 and for the month of July a payment of R400.38 was made which left the account with a balance of R3.18.
Hope the above clarifies everything and thank you for your continuous support.
Let us know if there is anything else that we can assist you with
Kind regards
Lebogang
Best regards,
Dear Mpho
We have reconciled your account and confirm that your next payment will be R406.74.
The monthly subscription is R403.56 and for the month of July a payment of R400.38 was made which left the account with a balance of R3.18.
Hope the above clarifies everything and thank you for your continuous support.
Let us know if there is anything else that we can assist you with
Kind regards
Lebogang
Best regards,
Dear Mpho
We have reconciled your account and confirm that your next payment will be R406.74.
The monthly subscription is R403.56 and for the month of July a payment of R400.38 was made which left the account with a balance of R3.18.
Hope the above clarifies everything and thank you for your continuous support.
Let us know if there is anything else that we can assist you with
Kind regards
Lebogang
Best regards,
Dear Mpho
We have reconciled your account and confirm that your next payment will be R406.74.
The monthly subscription is R403.56 and for the month of July a payment of R400.38 was made which left the account with a balance of R3.18.
Hope the above clarifies everything and thank you for your continuous support.
Let us know if there is anything else that we can assist you with
Kind regards
Lebogang
Best regards,