billing *******

On the 28 of July my debit order payment didn't't go through and my account was disconnected, on the 29th i made an ATM deposit but still i was disconnected. Called them and they opened my account for 4 days, called again and the same thing happened again. I've been diconnected for the 6th time today and now i'm being told i must pay a reconnection fee when in fact i've even emailed the proof of payment which they've acknowledged that the payment started to reflect from the 12 of august. I use a lot of airtime calling customer service, and now reconnection fee for mistake done by their systems. And looking at their facebook page i'm not the only one. I'm upset as i don't have such money to keep calling dstv. They are not practicing TCF.