1 reviews | Active since Nov 2014
Billing ridiculous and bad service
Last week I phoned Multichoice 3 times and it cost me R165 on my cellphone (40 min in total) to reconnect my service after they cut it without any reason, I phoned 2 times with empty promises that they will reconnect my services and Extra view to no results. I phoned a third time then the Supervisor connected my service and told me that I don't have a extra view connected to my account, had one and been paying for it Since Jan 2015. Multichoice is useless and then I get the highest account in 15 years from them a week after they cost me money on my cell account, phoned the call centre tonight and the lady cant even give me a break down on my account. I see more and more people get fed up with your service delivery and if it goes on like this I will cancel the service as there is anyways just repeats all the time. I am still waiting for feedback from last week I sent a mail to their complaints department. Pathetic pathetic service wonder if the shareholders will appreciate this. This is the 2 ND time I have to report a problem with Multichoice on Hello Peter. Within 48 hours your MD will get a mail from me if I don't get positive feedback.
We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience.
Our records indicate that your DStv Premium service is active on Xtraview and your account is paid up.
MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification. MultiChoice arranges the channels into DStv packages and broadcasts the channels. The other reason programmes are repeated is to give a customer more chances to watch or record something they might have missed.
Having said that, your feedback is important and it will help us improve our operations and service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and feel that we owe you our deepest apology for the inconvenience caused.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. We missed the opportunity to give you an enjoyable experience.
Our records indicate that your DStv Premium service is active on Xtraview and your account is paid up.
MultiChoice does not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification. MultiChoice arranges the channels into DStv packages and broadcasts the channels. The other reason programmes are repeated is to give a customer more chances to watch or record something they might have missed.
Having said that, your feedback is important and it will help us improve our operations and service.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah